Refund policy
Returns & Refunds
Every Tishmash item is printed to order for you specifically, and takes 5–10 business days to reach you. Because nothing sits in a warehouse waiting to be resold, we don't accept change-of-mind returns or exchanges — the standard position for custom-printed goods. But we stand behind every item we print, and we'll always make it right when something is actually wrong.
When we replace or refund
We will replace or refund your item if:
- It's defective — a print fault, peeling or cracked print, a flaw in the garment, or a stitching failure.
- It's the wrong item — not the design, size, or colour you ordered.
- It was damaged in transit — it arrived torn, stained, or otherwise damaged in the package.
- It was lost in transit — it never arrived, or tracking shows delivered but you didn't receive it.
When we can't
- You changed your mind, or no longer want the design.
- You ordered the wrong size. Please check the size guide on the product page before ordering — sizes are printed to order and can't be exchanged.
- Normal variation: colours on your screen differ slightly from the printed result, or print placement varies by a small margin between garments. See "What isn't a defect" below.
- The item was damaged by wear, washing against the care instructions, or alteration after delivery.
How to make a request
- Within 30 days of delivery (or of the estimated delivery date, for an item that never arrived), message our assistant in the workspace or email support@tishmash.com.
- Include your order number.
- For a defect, wrong item, or transit damage, attach clear photographs — one of the whole item, one close-up of the problem, and one of the shipping label where the packaging is involved.
Every request is read and decided by a person, not automatically. We aim to respond within 2 business days.
What happens next
If we approve your request, you choose — where practical — between a replacement at no cost or a full refund, including the shipping you originally paid.
Refunds go back to your original payment method. Once issued, funds typically appear within 3–5 business days, depending on your bank or card issuer.
You usually won't need to send anything back. Returning a printed garment costs more than it recovers, so in most cases we ask only for photographs. If we do ask you to return an item, we pay the return shipping and send you a prepaid label.
Items that never arrived
If tracking hasn't updated or the package is marked delivered but isn't with you:
- Check whether your order is still inside the normal 5–10 business day delivery window.
- Check with anyone else at the address and look in usual safe-drop spots.
- Wait 3 business days after the last tracking update — packages marked delivered do sometimes turn up a day or two later.
- Then contact us. We'll open a carrier trace and reprint or refund; you don't wait on the carrier's outcome to be made whole.
Cancelling an order
You can cancel free of charge any time before your order enters production — usually a short window after checkout. Once the print file has gone to our production partner, the item is being made for you and can't be cancelled.
Contact us immediately at support@tishmash.com if you need to cancel.
What isn't a defect
Printed apparel has normal tolerances. The following are expected and aren't grounds for replacement:
- Slight colour difference between your screen and the printed garment. Screens emit light; ink doesn't, and no two displays are calibrated alike.
- Print placement varying by up to about 1 cm between individual garments.
- A faint pressing mark or box crease on arrival, which disappears after a wash.
If you're unsure whether what you're seeing is a defect, send us a photo and we'll tell you honestly.
Your legal rights
This policy sits alongside — and never replaces — the consumer rights you have under the law of your state. Where the law gives you a stronger remedy than this policy, the law applies.
Questions: support@tishmash.com · See also our Shipping Policy and Terms & Conditions.